RETURNS & REFUNDS
Effective 10/08/26
Manufacturer defects and compliance issues
The HiFive Supply return policy applies only to manufacturer defects and limited compliance issues. Returns for other reasons are not covered unless separately approved by HiFive Supply.
Reporting deadline
Damaged, incorrect, missing, defective, or compliance-related products must be reported within seven days after the order is received.
Documentation and disposition
The customer must provide proof or an acceptable account of the condition and disposition of the products involved. HiFive Supply may request photographs, shipment information, product identifiers, or other supporting documentation.
Resolution
After reviewing the claim, HiFive Supply may elect to replace the affected products or issue a credit memo to the customer account. HiFive Supply reserves the right to evaluate every claim involving defective, lost, or damaged products individually.
Contact
Submit claims to [email protected] or call (615) 840-8105 during regular support hours.